Do you accept cash payments?

No, we do not accept cash. We only accept debit/credit card payments. Please ensure you come prepared with a suitable payment method.

How can I purchase a ticket?

Tickets can be purchased online for a discounted rate or at the gate using a debit or credit card.

Are wheelchairs available?

Yes! Wheelchairs are available for check-out at no charge. Please visit the check-in upon arrival and provide a valid ID as a deposit. Wheelchairs are on a first-come, first-serve basis.

Are pets allowed at Winter Lightfest?

For the comfort and safety of all attendees, pets are not allowed, except for service animals. A ticket can be purchased for your dog during “Bark at the Park” on Sunday, December 8.

Can I bring outside food and drinks?

No, outside food and drinks are not permitted. However, there will be a variety of food vendors offering delicious seasonal treats and beverages available for purchase.

Is smoking/vaping allowed at the event?

No, smoking/vaping is not permitted on the event grounds to maintain a family-friendly atmosphere. In addition, the park is held in a wooded area and smoking is a fire hazard.

What happens if it rains?

We cannot control weather conditions, so please come prepared for the elements. If there is a cancellation due to weather, you may use your ticket for another night. Refunds are not available. Weather inclement days are scheduled for Thursday, December 26th, and Sunday, December 29th.

For more information or questions, please contact our office at 325-677-1841 during normal business hours. Our office hours are Monday- Thursday 8:30 am – 5:00 pm. If you are unable to reach us, please leave a voicemail, and a member of our staff will return your call.