Do you or someone you know need help?

Everyone needs assistance at some point and we understand it can be overwhelming knowing where to start. Our trained, certified call specialists assist every caller in assessing their needs and provide referrals to available local non-profits, organizations, and government agencies. 


211 is a free, anonymous, information referral service available 24 hours a day, 7 days a week, 365 days a year in multiple languages.  Simply dial 2-1-1 to speak to someone now.

You can also reach 211 locally, by dialing (325) 677-8211. 


Our online database has access to thousands of agencies and resources throughout the state. On the local level, we have 282+ agencies and more than 722 programs/services available to help callers in our 19-county area.

To search for resources in Texas, visit



You may email us at

In most cases, you will receive a response the same day. However, please allow up to several business days for a reply due to periods of increased call volume, local emergencies, and other delays.

Please make sure to include the following in your email:

  • First/Last Name
  • Address
  • City
  • State
  • Zipcode
  • Phone
  • Brief description of how we can help connect you with available services in your area. 

211 is a free and simple helpline that connects people to resources.

Since 2004, United Way of Abilene’s 211 Texas A Call for Help has helped people navigate the complex health and human services system. Through a partnership with the Texas Health and Human Services Commission and the City of Abilene, anyone can contact the 211 Texas A Call for Help by dialing 2-1-1.

Our call specialists have resources for

Food and Clothing • Shelter • Employment • Child Care • Education • Food • Medical/Dental Care • Legal Help • Veterans Services • Counseling/Mental Health • Parenting • Disaster Preparedness/Relief • Income Tax Preparation • Smoke Detectors • Utility Assistance • Housing • Income Support/Assistance  • Transportation and more 

211 Texas A Call for Help Team

In 2021, our local call specialists were busy helping answer call and provide resources for people all over Texas.

Community Data: See what 211 is doing 

2-1-1 Counts is a data dashboard to get real-time searchable data in a simple-to-use format. Using 2-1-1 Counts, you’ll find a snapshot of community-specific needs displayed by ZIP code, region, or call center as recently as yesterday, enabling you to easily check trends, make comparisons and share information.